Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CPPCMN3006 Mapping and Delivery Guide
Provide effective client service
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | CPPCMN3006 - Provide effective client service |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit of competency specifies the outcomes required to establish client relationships, and identify and meet client needs through the delivery of services or by providing information and advice on products and services.The unit supports those who work alone or in teams. It applies in a range of work sites, and to new or repeat client encounters, either on company or client premises.No licensing, legislative, regulatory, or certification requirements apply to this unit of competency at the time of endorsement. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. The following must be present and available to learners during assessment activities: equipment: communication devices required for the task materials: products and information used when providing client services, including sales brochures and company website contingencies: customer complaints specifications: client service manuals company policies, including: complaints handling procedures dress code physical conditions: suitable work site or venue. Timeframe: according to workplace requirements. Assessor requirements As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Identify and confirm client needs. |
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Element: Confirm agreed products or services. |
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Element: Deliver products or services to client. |
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Element: Respond to client feedback. |
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